How To

How To

Who will you hatch?

Top 5 Things to Know

Helpful hatching Hints

Download Instructions

Our Awards

Walmart Walmart's Chosen by Kids 2016 Top Toy List
Toys R Us Holiday Hot Toy List - Fabulous 15 Toys "R" Us 2016 Holiday Hot Toy List - "Fabulous Fifteen"
Target's Top Toys of 2016 Target's 2016 Top Toys List
Mastermind Toys 2016 Holiday Favourites Mastermind Toys 2016 Holiday Favourites
Meijer Top 10 Toys Holiday 2016 Meijer's 2016 Top 10 Holiday Toys List
Top 10 Spielzeug 2016 Winner - Top 10 Toys Spielzeug (Germany)
Prix de l'innovation Inaugural Winner - Prix de L'innovation (France)
Winner - 2016 Parent’s Choice Award (UK) Winner - 2016 Parent's Choice Award (UK)
TNPC Seal of Approval (US) TNPC Seal of Approval (US)
Winner – Savvy Auntie Coolest Toy Award 2016 (US) Winner - Savvy Auntie Coolest Toy Award 2016 (US)
Indigo Top Ten Toys for 2016
Etoile du Jouet 2016 Winner Etoile du Jouet (France)
Belgium with Kids Belgium's Toy of the Year - High Tech Toy of the Year Award
Toy Insider Toy Insider 2016 Hot 20 List
TOTY Innovative Toy of the Year Finalist 2017
Toy Tester's Award The Top 20 Toys For Christmas

1st Place
Best Toy Voted By Girls
The Best Invention of 2016
Best Electronic Toys
Best Interactive Toys
Best Animals and Pets Toys

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Leaving Hatchimals

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A Message From Spin Master

Happy New Year. Wishing all of our consumers a great 2017!

Thanks for the calls, emails and kind words over the last week. It is our priority to ensure our consumers are happy with our products and we are pleased to report that many consumers have experienced success through connecting and/or troubleshooting with our Customer Care Team.

We have had more than a million successful hatches since we first launched Hatchimals on October 7th and we are still hard at work making sure that everyone has a magical hatching experience. We are 100% committed to bringing the magic of Hatchimals to all of our consumers.

Please continue to contact us with any questions or issues. The fastest way to answer your questions and resolve your issues is to call the Customer Care phone lines The phone lines are open Monday-Friday from 9:00 AM-6:30 PM EST. Alternatively, you can send an email to and your email will be responded to in the order it was received. We thank you for your patience; it is truly appreciated.

A large percentage of our troubleshooting tips have resulted in successful outcomes which you can check out on the Support/FAQS page. We have also created a tips and tricks video with the Top 5 Things To Know About Hatchimals:

Looking forward to hearing more terrific stories from #HappyHatchimalHatchers in 2017!

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