We know it has been difficult to reach Customer Care due to the increased holiday volume and, as a result, a few days ago we doubled our Customer Care team to assist with calls and emails. We have extended our hours to expedite response times. We also added volunteer Spin Master staff, from departments across the company, to assist with answering your questions and responding to emails when the call centre is closed. Please note, we are unable to resolve customer service issues via Direct Messages on social media.
The fastest way to answer your questions and resolve your issues is to call the Customer Care phone lines http://www.spinmaster.com/contact-us.php. The phone lines are open Monday-Friday from 9:00 AM-6:30 PM EST. Alternatively, you can send an email to email@example.com and your email will be responded to in the order it was received.
Our priority is to ensure you are happy with our product and we are determined to work through and resolve any challenges you may have. We value you as a customer and sincerely apologize if you have experienced delayed response times. Thank you for your patience.