The more you play with the egg, the sooner it will hatch!
If your Hatchimal falls asleep in the egg just hold the egg upside down for 8-12 seconds and they will wake back up!
Every Hatchimal is different and each hatching experience is unique. It can take 10-40 minutes so feel free to help yours along!
Need a little help? Check out our YouTube channel, read through our FAQs section or give us a call at 1-800-622-8339!
Happy New Year. Wishing all of our consumers a great 2017!
Thanks for the calls, emails and kind words over the last week. It is our priority to ensure our consumers are happy with our products and we are pleased to report that many consumers have experienced success through connecting and/or troubleshooting with our Customer Care Team.
We have had more than a million successful hatches since we first launched Hatchimals on October 7th and we are still hard at work making sure that everyone has a magical hatching experience. We are 100% committed to bringing the magic of Hatchimals to all of our consumers.
Please continue to contact us with any questions or issues. The fastest way to answer your questions and resolve your issues is to call the Customer Care phone lines http://www.spinmaster.com/contact-us.php. The phone lines are open Monday-Friday from 9:00 AM-6:30 PM EST. Alternatively, you can send an email to email@example.com and your email will be responded to in the order it was received. We thank you for your patience; it is truly appreciated.
A large percentage of our troubleshooting tips have resulted in successful outcomes which you can check out on the Hatchimals.com Support/FAQS page. We have also created a tips and tricks video with the Top 5 Things To Know About Hatchimals:
Looking forward to hearing more terrific stories from #HappyHatchimalHatchers in 2017!Got it!